technology conference in the world?. Forbes says Web Summit is
?the best tech conference on the planet?, Bloomberg calls it
?Davos for geeks?, Politico ?the Olympics of tech?, and the
Guardian ?Glastonbury for geeks?.Whatever Web Summit is, it
wouldn?t be possible without an incredible team of more than **Apply
on the website** employees, including world-class engineers, data
scientists, designers, producers, marketers, salespeople and
more.We?ve disrupted an old industry by building incredible software
and designing mind-blowing events. We?ve revolutionised how people
come together in our world. We started with one event: Web Summit. But
now, we?re creating category-defining events all over the world,
from Asia to North America. ABOUT THE TEAM: Community support is at
the forefront of the company, delivering excellent customer experience
to our attendees and communities. We?re present at every part of the
attendee journey, from buying tickets to collecting feedback on the
event experience.
WHAT YOU?LL ACHIEVE AT WEB SUMMIT:
* You?ll be responsible for attendee support, answering questions
however they come ? via email, live chat or social media.
* You?ll find solutions for attendees, while adhering to company
policies and guidelines.
* You?ll act as a vital source of feedback internally, delivering
insights to almost every other department.
* You?ll work closely with the marketing team, liaising with
content, email marketing and websites on a daily basis.
* You?ll become an expert in our software, providing insights and
attendee feedback to our product and engineering teams.
WHO YOU ARE:
* You demonstrate rapid response and company emphasis on quality
customer care, transparency and authenticity to a large, public
audience.
* You?re a traffic director. You need to be able to understand
where questions are coming from and find the best solution.
* You are a problem solver. No problem is too big or too small.
* You build rapport easily and enjoy working with people.
* You are graceful under pressure and comfortable in a high-output
environment.
SKILLS AND ABILITIES WE&#**APPLY ON THE WEBSITE**;RE LOOKING FOR:
* Passionate about providing incredible customer support and about
solving problems.
* Previous experience in a customer-facing environment is
preferable.
* An excellent communicator with an eye for detail.
* Ability to multitask and to think on your feet. Comfortable with
working across multiple teams.
AT WEBSUMMIT, WE EMBRACE DIVERSITY AND INCLUSION. WE WANT TALENT FROM
ALL WALKS OF LIFE TO HELP US ON OUR JOURNEY TO DIGITISE THE CONFERENCE
SECTOR. HIRING DECISIONS ARE MADE PURELY ON EXPERIENCE, SKILLS AND THE
NEEDS OF THE BUSINESS. ABOUT US: In the words of Inc Magazine ?Web Summit is the largest
technology conference in the world?. Forbes says Web Summit is
?the best tech conference on the planet?, Bloomberg calls it
?Davos for geeks?, Politico ?the Olympics of tech?, and the
Guardian ?Glastonbury for geeks?.Whatever Web Summit is, it
wouldn?t be possible without an incredible team of more than **Apply
on the website** employees, including world-class engineers, data
scientists, designers, producers, marketers, salespeople and
more.We?ve disrupted an old industry by building incredible software
and designing mind-blowing events. We?ve revolutionised how people
come together in our world. We started with one event: Web Summit. But
now, we?re creating category-defining events all over the world,
from Asia to North America. ABOUT THE TEAM: Community support is at
the forefront of the company, delivering excellent customer experience
to our attendees and communities. We?re present at every part of the
attendee journey, from buying tickets to collecting feedback on the
event experience.
WHAT YOU?LL ACHIEVE AT WEB SUMMIT:
* You?ll be responsible for attendee support, answering questions
however they come ? via email, live chat or social media.
* You?ll find solutions for attendees, while adhering to company
policies and guidelines.
* You?ll act as a vital source of feedback internally, delivering
insights to almost every other department.
* You?ll work closely with the marketing team, liaising with
content, email marketing and websites on a daily basis.
* You?ll become an expert in our software, providing insights and
attendee feedback to our product and engineering teams.
WHO YOU ARE:
* You demonstrate rapid response and company emphasis on quality
customer care, transparency and authenticity to a large, public
audience.
* You?re a traffic director. You need to be able to understand
where questions are coming from and find the best solution.
* You are a problem solver. No problem is too big or too small.
* You build rapport easily and enjoy working with people.
* You are graceful under pressure and comfortable in a high-output
environment.
SKILLS AND ABILITIES WE&#**APPLY ON THE WEBSITE**;RE LOOKING FOR:
* Passionate about providing incredible customer support and about
solving problems.
* Previous experience in a customer-facing environment is
preferable.
* An excellent communicator with an eye for detail.
* Ability to multitask and to think on your feet. Comfortable with
working across multiple teams.
AT WEBSUMMIT, WE EMBRACE DIVERSITY AND INCLUSION. WE WANT TALENT FROM
ALL WALKS OF LIFE TO HELP US ON OUR JOURNEY TO DIGITISE THE CONFERENCE
SECTOR. HIRING DECISIONS ARE MADE PURELY ON EXPERIENCE, SKILLS AND THE
NEEDS OF THE BUSINESS.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
